Privacy Policy
Last updated: October 2026
Marketing Hand Ltd (“Marketing Hand”, “we”, “us”) runs marketing-hand.com and sells practical AI skills and playbooks. This policy explains what personal information we collect, why we use it and the choices you have.
Marketing Hand Ltd is registered in England and Wales under company number 11254266. We are responsible for the personal information described in this policy. You can contact us about privacy at admin@marketing-hand.com
Information we collect
We may collect:
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Your name, email address and any details you give us when you request a free download, contact us or join our mailing list.
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Your name, billing details, email address, order details and payment status when you buy a product.
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Information about how you use our website, such as your IP address, browser, pages viewed and cookie preferences.
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Records of your marketing choices, including when you subscribed or unsubscribed.
Our payment provider handles your card details. We do not receive your full card number.
How we use your information
| What we do | Why we do it | Our legal basis |
|---|---|---|
| Send a free product you requested | Deliver the download and related instructions | Our legitimate interest in fulfilling your request |
| Process a purchase | Take payment, deliver your product and deal with order questions | Our contract with you |
| Keep transaction records | Meet accounting and tax requirements | Legal obligation |
| Reply when you contact us | Handle your question or request | Our legitimate interests, or steps towards a contract if you ask about a purchase |
| Send marketing emails | Share tips, product news and offers where you have chosen to receive them | Your consent |
| Protect and improve the website | Keep the site secure, prevent misuse and understand how it performs | Our legitimate interests; cookie consent where required |
You can request the Free Email Grader without agreeing to marketing emails. We will send the download you requested. We will send promotional follow-up emails only if you opt in. You can unsubscribe using the link in any marketing email or by contacting us.
You can object to our use of your personal information for direct marketing at any time. If you object, we will stop using it for that purpose.
Using the Email Grader in Claude
Email Grader is a downloadable skill that you use within Claude. When you paste an email into Claude, you provide that content to Anthropic under its own privacy terms. The skill or any skill we build does not send the email you grade, or its results, to Marketing Hand.
Who receives your information
We use service providers to run the website, deliver downloads, process orders and send emails. These include our website host, WooCommerce, Stripe and ActiveCampaign. A video provider may receive information when you play an embedded video.
These providers receive information needed for their services. We may also disclose information where the law requires it or to protect our legal rights.
Cookies and similar technology
Our website uses necessary technology to make features such as the basket, checkout and security work. We may also use analytics, embedded video or advertising technology. Where consent is required, we will ask before using non-essential cookies or similar technology.
You can manage your choices through your browser settings. Some website features may not work properly if you block necessary cookies.
Transfers outside the UK
Some service providers may process information outside the UK. Where a transfer is subject to UK data protection rules, we use an applicable legal route, such as UK adequacy regulations or approved contractual safeguards. Contact us if you would like more information about the safeguards used for a particular provider.
How long we keep information
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Orders and accounting records: Normally six years from the end of the company financial year they relate to, or longer where the law requires it.
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Marketing records: While you remain subscribed. If you unsubscribe, we keep a limited record of your choice so we do not add you back by mistake.
We may retain information longer where needed to resolve a dispute or comply with a legal requirement.
Your rights
Depending on the circumstances, you may ask us to access, correct, delete or restrict the use of your personal information. You may also have the right to receive a copy in a portable format or object to certain uses.
Where we rely on consent, you can withdraw it at any time. This does not affect our use of your information before you withdrew consent.
To make a request, email admin@marketing-hand.com. If you are unhappy with our response, you can complain to the Information Commissioner’s Office.
Changes to this policy
We may update this policy when our products, services or use of information change. The date at the top shows when we last updated it.
